Refund & Return Policy
Refund & Return Policy
Effective Date: 14-July-2025
Website: www.sheata.com
Brand Name: SHEATA
1. Overview
At SHEATA, we want you to love what you wear. If you're not completely satisfied with your purchase, you can return eligible items within 7 days of receiving your order.
2. Return Eligibility
To be eligible for a return:
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The item must be unused, unworn, and in its original packaging.
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The return must be initiated within 7 days of delivery.
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Proof of purchase (order number or invoice) must be provided.
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Items must be returned in the same condition you received them.
Note:
Returns are not accepted for:
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Items marked as Final Sale or Clearance
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Customized or personalized products
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Products damaged due to misuse
3. How to Initiate a Return
To initiate a return:
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Email us at returns@sheata.com with your order number and reason for return.
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Our team will guide you through the process and provide the return address.
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Ship the item back using a trackable courier service.
Return shipping charges are the responsibility of the customer unless the return is due to a defect or incorrect item.
4. Refund Process
Once we receive and inspect your returned item:
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You will receive an email confirming the status of your return.
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If approved, the refund will be processed to your original payment method within 5–7 business days.
Note:
Shipping charges (if any) are non-refundable.
5. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective product:
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Contact us within 48 hours of delivery at support@sheata.com
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Include clear photos of the damage or defect
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We will offer a full refund or replacement at no extra cost
7. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your bank or credit card company
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If you’ve done all this and still have not received your refund, contact us at support@sheata.com
8. Contact Us
For return or refund questions, reach out to:
Email: returns@sheata.com
