FAQ
Frequently Asked Questions
What types of footwear do you offer?
We offer a complete range of footwear for men, women, and kids — including sneakers, slippers, sandals, loafers, boots, and more.
Are your shoes true to size?
Yes, all our products follow standard Indian sizing. Please refer to the size guide on each product page.
How do I choose the right size?
Use our size chart to measure your foot and pick the correct size for the best fit.
Is shipping free on all orders?
Yes, we offer free shipping across India with no minimum order value.
How long does delivery take?
Orders are usually delivered within 3 to 7 business days, depending on your location.
What is your return and exchange policy?
We accept returns and exchanges within 7 days of delivery, provided the item is unused and in original condition.
How do I request a return or exchange?
Log in to your account, go to “My Orders”, and initiate a return or contact our support team directly.
What if I receive a damaged or defective item?
Contact us within 48 hours of delivery with photos. We will arrange a free return or replacement.
How can I track my order?
After shipping, a tracking link will be sent via SMS or email so you can follow your order.
What payment options are available?
We accept UPI, debit/credit cards, net banking, and Cash on Delivery (COD).
Do you offer international shipping?
Currently, we deliver only within India. International shipping will be introduced soon.
How do I contact customer support?
Visit our Contact Us page or email support@sheata.in for help with your order or any queries.
