Privacy Policy

Privacy Policy
Effective Date: 14-July-2025
Website: www.sheata.com
Brand Name: SHEATA

1. Introduction
SHEATA is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit or make a purchase from www.sheata.com (“Website”).

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
When you visit our website, we may collect the following types of information:

a. Personal Information

  • Name

  • Phone number

  • Email address

  • Shipping and billing address

  • Payment details (processed securely via third-party gateways)

b. Non-Personal Information

  • Browser type and version

  • IP address

  • Device information

  • Pages visited, time spent, and other usage data (via cookies and analytics tools)

3. How We Use Your Information
We use your information to:

  • Process and deliver your orders

  • Send order updates and notifications

  • Improve our website and customer experience

  • Respond to your queries or feedback

  • Send promotional emails (only with your consent)

  • Prevent fraudulent activity and ensure website security

4. Sharing Your Information
We do not sell your personal information. We may share it only with:

  • Trusted third-party service providers (e.g., payment gateways, courier partners)

  • Government authorities, if legally required

  • Analytics and marketing tools (e.g., Google Analytics, Facebook Pixel) to improve our services

All third parties are required to protect your data and use it only for the services they provide to us.

5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, understand website traffic, and offer personalized content. You can control cookie settings via your browser at any time.

6. Data Retention
We retain your data only for as long as needed to fulfill the purposes stated in this policy, or as required by law (e.g., for tax or legal obligations).

7. Your Rights
You have the right to:

  • Access, update, or delete your personal information

  • Opt-out of marketing communications at any time

  • Request that we restrict or stop processing your data

To exercise these rights, please email us at privacy@sheata.com or use the contact form on our website.

8. Data Security
We implement strict security measures to protect your personal data from unauthorized access, misuse, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy
SHEATA does not knowingly collect personal data from children under the age of 13. If we become aware that we have collected such data, we will delete it promptly.

10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our website after updates means you accept the changes.

11. Contact Us
For questions about this Privacy Policy or your personal data, contact us at:
Email: privacy@sheata.com